Frequently Asked Questions


Can I put cardboard boxes in my PaperRetriever bin?

We prefer you not put cardboard boxes in the PaperRetriever bins. Cardboard weighs less, takes up more room in the dumpster, and has a lower commodity price. Therefore, even if the bin is full of cardboard it would not weigh enough to cover the cost of the service we provide. It’s OK to put a small amount of broken down, flat, boxes in the bin.

If you want to recycle a lot of cardboard boxes, we recommend our EcoRewards paper recycling program created specifically for mixed paper and cardboard recycling. The monthly cost for the service is low and offers a weight-based rebate.


Will I receive a rebate and how much?

Rebates are based on current paper market prices. The market for paper and other recyclables is unpredictable and fluctuates sharply month to month. In 2017 we saw both record high and record low paper prices. When rebates are available, checks are issued twice per year; November and April. Moore Recycling will continue to provide the PaperRetriever service for free to non-profits, schools and churches even when paper prices are low.


How frequently will my PaperRetriever bin be emptied?

Most PaperRetriever bins are emptied every 4 weeks. Recycling is just one part of being environmentally conscientious, and we evaluate earth-friendly practices in our route operations. Our North Texas service area is very large and we find once per month pick up produces about the same volume of paper as weekly pick-ups. Fewer pick-ups saves time, fuel and labor while collecting a large amount of recyclables. Should you need more service please contact us to discuss additional pick-ups or bins.


I was not serviced on my regular pick-up day. Why did that happen?

Full bins mean full trucks and more trips to the paper mill. Each time we dump a truck, it leaves the route for sometimes 2-3 hours before returning to where we left off. This causes service delays. Our high-volume seasons are at the beginning of school year, winter break, and the largest of all…the end of the school year. Please be patient as we manage spikes in volume. It’s a good thing; it means more people are recycling!


Will Moore Recycling provide recycle bins for classroom?

Part of being a good environmental steward is not creating MORE paper products. We suggest reusing existing boxes and decorate in wrapping paper or other fun art work. Ask a student volunteer to bring a box from home — they will be thrilled to be part of the process. We would not be able to provide our service for free if we provided bins to every classroom.


We are currently in the PaperRetriever program. If we leave now, can we rejoin later?

Participants are free to leave with a 30-day written notice. Unfortunately, we can only accept a certain number of participants in the free program. Currently, we have a waiting list and will work those requests in order of application submission. If you leave the program and want to rejoin later, there may be a delay before we can re-admit your facility.


Do you have locations in other cities?

We operate in North Texas. Moore Recycling has associates that offer similar programs in Houston and San Antonio. Visit for other locations.


The paint on my PaperRetriever bin is faded. Can I get a new one?

YES! Please request a bin switch out via email and we will bring you a freshly painted PaperRetriever bin.